Appendix H – Support
Multi-layer support
- A detailed manual is always available via a link in the upper-right of your screen while using FastTest. This provides the best resource for specific questions, such as “How do I format my Word import file?”
- Quick start guides are available below, one for all users and one for workspace administrators only; this provides a great place to start!
- Tutorial videos are also available below, and provide an excellent treatment of specific topics (importing items, scheduling examinees, etc.), in live action with expert commentary.
- A frequently asked questions (FAQ) page is available here.
- Lastly, if you experience technical issues, please report them to support@assess.com.
Quick Start Guides
Step by step through important procedures
All Users (how to write items, etc.)
Administrators only (how to create other users, etc.)
Tutorial videos
Note: if you wish to view the AVI files, you need a AVI video player. VLC (a free open source player) can be found here.
Workspace administration
Watch Online | Download AVI (Workspace administrators only)
Interface Overview
Watch Online | Download AVI
Creating Items
Watch Online | Download AVI
Asset Manager
Watch Online | Download AVI
Importing/Exporting Items
Watch Online | Download AVI
Item Review
Watch Online | Download AVI
Test Assembly
Watch Online | Download AVI
Test Preview, Protecting, Downloading, and Importing Responses
Watch Online | Download AVI
Test Scheduling
Watch Online | Download AVI
Reporting Features
Watch Online | Download AVI
WebLock
Watch Online | Download AVI
Taking the Test
Watch Online | Download AVI
Subworkspaces
Watch Online | Download AVI
Monthly Webinar Recordings
Monthly Webinar Recordings can be found here.